Operations Management, 3rd Edition provides a clear and accessible introduction to this important area of study, focusing on all key areas of operations in both manufacturing and service industries.

Features:

• Focuses on the subject from a European perspective.
• Deals with the management of the creation of goods and the delivery of services to the customer.
• Covers the main areas of operations strategy, the design of operations system and the management of operations over time.
• Incorporates more strategic and international commentary.
• Includes a strategy link section consisting of a paragraph relating each chapter topic to operations strategy.
• Includes more end of chapter and quantitative exercises.
• Cases have been updated throughout and now include: Service including public sector, international, a mix of mini-cases and a longer case for each chapter.
• Accompanied by a comprehensive package of online learning support materials including: A robust testbank featuring 1500 questions, PowerPoint slides and a comprehensive instructor's manual 
• Publisher ‏ : ‎ Wiley; 3rd edition (May 13, 2013)
• Language ‏ : ‎ English
• Paperback ‏ : ‎ 512 pages
• ISBN-10 ‏ : ‎ 1119978548
• ISBN-13 ‏ : ‎ 978-1119978541
• Item Weight ‏ : ‎ 2.19 pounds
• Dimensions ‏ : ‎ 7.44 x 0.87 x 9.25 inches